HOW CAN WE HELP?

FREQUENTLY ASKED QUESTIONS

  • ORDERS PLACED WITH A STANDARD SHIPPING METHOD WILL BE PROCESSED IN 2-3 BUSINESS DAYS. ORDERS PLACED WITH AN EXPEDITED SHIPPING METHOD WILL BE PROCESSED IN 1-2 BUSINESS DAYS.

  • YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH A TRACKING NUMBER ONCE YOUR ORDER HAS SHIPPED. PLEASE ALLOW 24 HOURS FOR TRACKING INFORMATION TO UPDATE.

    YOU CAN ALSO CHECK YOUR ORDER STATUS BY LOGGING INTO YOUR ACCOUNT HERE.

  • ALL RETURNS OR EXCHANGES MUST BE MADE WITHIN 30 DAYS FROM THE DATE OF PURCHASE. ITEMS MUST BE IN THEIR ORIGINAL, UNWASHED AND UNWORN CONDITION.

    ITEMS ON SALE ABOVE A 30% DISCOUNT ARE EXCLUDED AND ARE CONSIDERED “FINAL SALE”.

    YOU CAN READ OUR FULL RETURN POLICY OR REQUEST A RETURN BY CLICKING HERE.

  • YOU CAN REQUEST A RETURN BY CONTACTING OUR CUSTOMER SERVICE TEAM BY CLICKING HERE.

  • THE MAJORITY OF OUR PRODUCTS ARE SEASONAL, WHICH MEANS THAT ONCE AN ITEM OR SIZE IS OUT OF STOCK, THEY WILL NOT BE RESTOCKED. THERE ARE A FEW ITEMS THAT WILL BE CONTINUALLY RESTOCKED. WE RECOMMEND CHECKING OUR WEBSITE FREQUENTLY, OR SIGN UP FOR OUR NEWSLETTER FOR THE MOST UPDATED INVENTORY, ITEM AVAILABILITY AND PRODUCT RELEASES.

  • IN THE EVENT THAT YOU WISH TO UNSUBSCRIBE AND NO LONGER RECEIVE OUR NEWSLETTERS, THERE IS AN “UNSUBSCRIBE” LINK LOCATED AT THE BOTTOM OF EVERY EMAIL.

  • IF YOU ARE INTERESTED IN PARTNERING WITH FOUNDATION CO, EITHER THROUGH OUR GTI PROGRAM OR BECOMING AN AMBASSADOR, YOU CAN CONTACT OUR PARTNERSHIP TEAM BY FILLING OUT THE FORM ON OUR CONTACT US PAGE OR BY EMAILING PARTNERSHIPS@FOUNDATIONCO.COM.